|
When you sign up as an LH customer, you are issued with your account login and password, enabling you to access your information online from anywhere, 24/7.
 The future of service management, available to LH customers today
LEO is our state-of-the-art online Service Management platform. It gives you unrivalled control of plant, buildings and estates, with access to real-time information on progress of call outs, service work, projects and asset information.
Putting you in control
Originally developed to support the service activities of some of the UK's leading companies, such as British Aerospace, Ferranti and Racal, LEO gives LH customers unmatched control and access to information throughout the complete service life-cycle.
Legal compliance
As well as saving you time and money, it also ensures that you comply with the requirements of key legislation, such as the F-Gas Regulation, through detailed and traceable logging of all refrigerant usage.
Real-time service information
Our engineer's are equipped with the latest PDAs and Laptops, allowing them to file worksheet reports and project updates as they happen on site. This information is uploaded to your account in real-time and accessible immediately, giving you unprecedented access and control, any time of the day or night, wherever you are.
We use LEO to manage all aspects of the service operation, including:
- Call logging;
- Automated work orders;
- Job and service call management;
- Service scheduling;
- Preventive maintenance;
- Warranty management;
- Parts documentation;
- Invoicing.
Based on award-winning Oracle technology, LEO provides an unrivalled collaborative working environment for connecting up engineers, sub-contractors, suppliers and end user customers.
Download the information leaflet here:  LEO Online Service Management
LEO Service Management system – what it gives you
The benefits to customers include:
Access, view and download call-out reports, project updates, service history, and asset information from your desk-top.
Keep track of service, maintenance, repairs and projects.
Quick, green and traceable – no more wall-to-wall filing cabinets.
-
Up-to-date electronic work sheets
Reports signed off digitally on site in real-time, providing immediate online feedback on progress of jobs;
-
Refrigerant usage tracking
Ensuring you comply with the legal requirements of the F-Gas Regulation;
-
Efficient and rapid parts ordering
Dovetailed with job requirements and project documentation;
-
24 hour access to information
Giving you control, improving management and reducing costs;
-
Quick, accurate invoicing
Saving time on queries and improving cash flow
Providing you with an up-to-date database of plant and equipment, updated each time there is a change, addition or removal.
|
